Company ASTELNET offers service Support Suite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. Support Suite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.
Key features of SupportSuite include:
Clean and intuitive AJAX based interface;
Integration with Microsoft Active Directory (LDAP), vBulletin and ModernBill among many other third-party applications;
Reliable live chat seamlessly through a client's web browser;
ViewShare to share a desktop view with a client via their web browser;
Integrated VoIP (SIP) functionality;
Robust SLA management, work schedules and escalation pathways;
Teamworking features for creating and sharing events, tasks and contacts;
MS Outlook Integration;
Detailed reports and analysis;
Synchronization with Microsoft Outlook;
Integrate and synchronize with a Windows Mobile device.
