Support Suite.

Company ASTELNET offers service Support Suite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. Support Suite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.

Key features of SupportSuite include:

• Clean and intuitive AJAX based interface;

• Integration with Microsoft Active Directory (LDAP), vBulletin and ModernBill among many other third-party applications;

• Reliable live chat seamlessly through a client's web browser;

• ViewShare to share a desktop view with a client via their web browser;

• Integrated VoIP (SIP) functionality;

• Robust SLA management, work schedules and escalation pathways;

• Teamworking features for creating and sharing events, tasks and contacts;

• MS Outlook Integration;

• Detailed reports and analysis;

• Synchronization with Microsoft Outlook;

• Integrate and synchronize with a Windows Mobile device.